REFUND & RETURN POLICY

At Driptech Store, we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Item must be unused, in original packaging, and in the same condition you received it.

  • Return request must be submitted within 14 days of delivery.

  • Certain products (such as personal fitness items, headphones/earbuds, or hygiene-related accessories) may not be eligible for return due to health and safety reasons unless defective.

2. Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be:

  • Processed back to your original payment method within 5–10 business days.

  • For late or missing refunds, please check with your bank or card provider as processing times vary.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [insert support email].

4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable software/digital products

  • Items purchased on clearance or marked as “final sale”

  • Certain health & personal care items (unless faulty)

5. Shipping Costs for Returns

  • Customers are responsible for paying their own shipping costs for returning an item, unless the product is defective or we made an error in your order.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Damaged, Defective, or Wrong Item

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with proof (photos or video), and we will arrange a replacement or full refund.

7. Order Cancellations

Orders can only be cancelled within 24 hours of purchase. After this time, the order may already be processing and cannot be changed.

8. How to Request a Return

To start a return, please contact us at:

📧 Email: [insert your support email]
Include your order number and reason for return. We’ll provide instructions on where to send your package.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  • First check your bank account.

  • Then contact your credit card company or payment provider.

  • If you’ve done all this and still have not received your refund, email us at [insert support email].